Shipping policy
This Shipping Policy outlines how we process and deliver your orders.
By placing an order with My Stuff, you agree to the terms below.
1. Order Processing
- Orders are processed within 1–2 business days
- During sales or high-volume periods, processing may take slightly longer
Once shipped, you will receive tracking details via email, SMS, or WhatsApp, based on the information provided at checkout.
In some cases, items from the same order may be shipped separately depending on availability.
2. Shipping Locations
We currently ship across India.
Orders placed for non-serviceable locations may be canceled and refunded.
3. Shipping Charges & Delivery Timelines
- Shipping charges are calculated at checkout
- Estimated delivery time: 3–10 business days from dispatch
Delivery timelines may vary depending on your location and courier partner.
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier network issues
- Public holidays or local disruptions
👉 Delivery timelines are indicative and not guaranteed.
4. Order Tracking
Once your order is dispatched, you will receive:
- A tracking ID
- A tracking link
If you do not receive tracking details within 2 business days, please contact us at hello@my-stuff.in.
5. Address Accuracy & Delivery Issues
Please ensure your shipping details are accurate at checkout.
My Stuff is not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Orders refused at delivery
If an order is returned to us under these circumstances:
- Re-shipping will be done at an additional cost
- Any applicable refunds will be processed after deducting shipping charges
6. Delivery Completion
An order is considered successfully delivered once it is marked as delivered by the courier partner.
My Stuff is not liable for lost or stolen packages after successful delivery.
7. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged:
- Contact us within 48 hours of delivery
- Share your order number and clear photos
We will review the issue and assist with a replacement or store credit, as applicable.
8. Contact Us
For any shipping-related queries: